HR Shared Services & Outsourcing Week 2025 Conference
June 2 - 4, 2025 | St. Petersburg, FL
Main Day One: Tuesday, June 3, 2025
Check out the Event Guide for a complete overview of the event.
8:00 am - 9:00 am
Registration & Networking Breakfast
9:00 am - 9:10 am
Opening Remarks
Stephanie Ernsting -
Senior Director of HR Shared Services - North America,
Amcor
9:10 am - 9:40 am
Service Expansion | Redefine HR Shared Services with a People-First Mindset
9:40 am - 10:00 am
Open Discussion Period/ Interactive Q&A
10:00 am - 10:30 am
Talent Management | Tell me What You Want: The Modern HRSS Workforce
Brooke Wright -
Director of Recruitment, Shared Services,
Omni Hotels & Resorts
10:30 am - 10:50 am
Open Discussion Period/ Interactive Q&A
10:50 am - 11:10 am
Networking Break
11:10 am - 11:40 am
Predictive Analytics: Use AI to predict employee turnover, identify high-potential employees, and forecast future workforce needs
11:40 am - 12:00 pm
Open Discussion Period/ Interactive Q&A
12:00 pm - 12:30 pm
Transform Performance Management into a Growth-Oriented Process
12:30 pm - 12:50 pm
Open Discussion Period/ Interactive Q&A
12:50 pm - 1:50 pm
Networking Lunch
12:50 pm - 1:50 pm
Networking Lunch
Interactive Discussion Groups (IDG's)
IDG 1
1:50 pm - 3:25 pm Is a Gig Economy Model the Future of HR?IDG 2
1:50 pm - 3:25 pm How Will Generative AI and Other New Technologies Affect HRSS Organizations?IDG 3
1:50 pm - 3:25 pm What Is the Impact of the Generational Differences on HR Shared Services?IDG 4
1:50 pm - 3:25 pm Is It Possible to Have Connected and Collaborative Work Culture Though Remote and Hybrid Work?IDG 5
1:50 pm - 3:25 pm What Is the Role of HRSS in Sustainability and Corporate Social Responsibility?IDG 6
1:50 pm - 3:25 pm How Can HRSS Support DEI Initiatives?IDG's are two 45-minute rounds of discussion with 10-20 attendees each round. Attendees will choose which IDG to participate in onsite, and then after the first round, switch to another IDG of their choice.
3:45 pm - 4:15 pm
Competency Development | Build a Culture of Service Excellence for Tier One and Tier Zero
Astrid Whitley -
Director of HR Shared Services,
Parsons Corporation
4:35 pm - 5:05 pm
Debate: In-House vs. Outsourced
AJ Golden -
Sr. Director, Global Payroll & HRSS,
Edgewell Personal Care
The decision to outsource or in-source HR Shared Services (HRSS) is a complex one with significant implications for cost, quality, and control. This session will spark a lively debate, exploring the pros and cons of each approach. We will delve into key considerations, such as:
- Cost-Effectiveness: Analyzing the total cost of ownership for both in-house and outsourced models.
- Quality and Service Delivery: Examining the impact on service quality, responsiveness, and customer satisfaction.
- Strategic Alignment: Assessing the ability to align HRSS with the organization's strategic goals and culture.
- Risk Management: Evaluating the potential risks associated with each model, including vendor lock-in, data security, and compliance.
- Scalability and Flexibility: Considering the ability to adapt to changing business needs and scale operations.
