HR Shared Services & Outsourcing Week 2025 Conference
Pre-Conference Workshop Day: Monday, June 2, 2025
Check out the Event Guide for a complete overview of the event.
7:30 am - 8:30 am
Registration & Networking Breakfast
8:30 am - 10:00 am
HR Optimization: Key Themes for Organizational Excellence
In this session, ScottMadden will talk about trends and tactics for optimization of the HR function. Optimizing the HR function requires attention both internally and externally. In this session, we will discuss themes including the evolution of operations, upskilling of the HR business partner, workforce development, and employee engagement.
Sponsored by: ScottMadden
10:00 am - 10:30 am
Networking Break
10:30 am - 12:00 pm
Balance Customer Centricity and Operational Governance in HR Shared Services
To truly maximize the potential of HR shared services, teams must strike a delicate balance between delivering exceptional customer experience and upholding critical governance requirements. In this interactive workshop, you'll explore practical strategies for cultivating a "consumer-like" experience for your internal HR shared services team, implementing effective intake governance processes, developing diplomatic communication skills to manage demand, and leveraging data-driven operational excellence methodologies. Leave equipped with the tools to build a high-performing HR shared services function that meets customer needs while ensuring compliance and policy adherence.
Key Takeaways:
- Strategies for creating a positive, consumer-like experience for internal HR shared services team members
- Approaches to implementing intake governance and request prioritization frameworks
- Techniques for communicating diplomatically to manage customer expectations and say "no" when necessary
- Leveraging data analytics and operational excellence to drive process improvements and efficiency
12:00 pm - 1:00 pm
Networking Lunch
1:00 pm - 2:00 pm
HR Hot Take Hustle
Join us for a dynamic and interactive session where we'll dive into the latest HR trends and challenges. This unique activity will have you moving around the room to express your agreement or disagreement with a series of provocative statements.
How it works:
We'll present a variety of statements related to HR best practices, emerging trends, and industry challenges. Based on your stance, you'll move to a designated area in the room. Once everyone has positioned themselves, we'll facilitate discussions within the group. Share your perspectives, challenge assumptions, and learn from your peers.
