In this enlightening 4-minute interview, Alicia Jones, Total Rewards Customer Service Supervisor at the City of Memphis, shares insights on "Setting up your Diversity, Equity and Inclusion Program." Jones discusses her experience running a women's circle at her company and strategies for engaging employees and leadership in such initiatives. She also addresses common challenges organizations may face when implementing DEI initiatives or employee resource groups. Finally, Jones reflects on her favorite moments from Shared Services & Outsourcing Week.