Rochelle Hood, SSON’s Global Head of Customer Analytics and Research, led an interview series with Lee Coulter from Ascension to explore thought leadership and a strategic vision on the impact, benefits and opportunities from Intelligent Automation. Watch this first episode to find out how Intelligent Automation will change the way Global Business Services / Shared Services organizations add value to the enterprises and customers they serve.

About the Thought Leader: Lee Coulter is currently Senior Vice President of Ascension and Chief Executive Officer of its shared services subsidiary, the Ascension Ministry Service Center. Ascension, the nation’s largest non-profit health system, tasked Coulter with creating an enterprise wide shared service center to enable Ascension and its 150,000 associates to adapt to changes in the health care market.