HR Shared Services is no longer just about efficiency—it’s the engine driving business transformation. In 2025, HRSS leaders must go beyond automation and cost savings to create a seamless, data-driven, and employee-centric experience.

Discover the top 10 trends shaping the future of HR Shared Services:

• The AI Revolution in HRSS
• The Rise of Employee-Driven HR
• Measuring What Matters
• The Hybrid Work Imperative
• Data-Driven Decision Making
• Read the listicle to uncover all 10 trends, plus key takeaways and essential metrics for HRSS success!

To stay ahead, HRSS leaders must embrace change, leverage new technologies, and drive continuous innovation. Click here to request a copy of the full listicle and gain the insights you need to lead HR Shared Services into the future.

Simplify HR Metrics with the KPI Cheat Sheet!

Clear definitions for HR metrics are crucial to streamline your processes and drive success. Download our HR Shared Services KPI Cheat Sheet to ensure accuracy and alignment across your team.

Benefits:

• Eliminate confusion around key metrics like Time to Hire and Cost per Hire
• Align your HR team with consistent, clear definitions
• Improve decision-making with accurate, easy-to-understand data

Access your complimentary copy now and optimize your HR shared services operations! Request a copy via email here.

HR transformation is accelerating, and top HRSS leaders have shared their expertise on AI, automation, and continuous improvement. Access these exclusive presentations to discover the latest strategies driving efficiency and impact.

Featured Presentations & Speakers:

• Morgan Shannon, Senior Director - Human Resources Shared Services, New York–Presbyterian, dives into strategic engagement to increase utilization of HR shared services, emphasizing proactive strategies to enhance employee awareness, engagement, and satisfaction, driving organizational efficiency and success.
• Wendy Bowers, Associate Vice President HR Shared Services Operations, Ascension, lends first-hand experience on transforming the hire-to-retire process through centralization, automation, and continuous improvement to enhance the associate experience and boost customer satisfaction.
• Bernadette Bargnesi,Director, HR Shared Services, Delaware North discusses transforming to a centralized HR Shared Services model, with the goal of improving efficiency, consistency, and the overall team member experience.

Stay ahead of HR transformation with expert insights from top industry leaders. Request a copy via email here.

Unlock insights from HR thought leaders. Explore the critical role of building future leaders in HR shared services through exclusive interviews with industry experts. Mercedes Sullivan, VP of People Transformation at McKinley Companies, and Stephanie Ernsting, Senior Director of HR Shared Services - North America at Amcor, share their valuable insights on overcoming challenges and seizing opportunities.

Key themes of the Interviews:

• Utilizing Technology and Social Media: Learn how to effectively showcase the value and potential of HRSS careers to younger generations.
• Mentorship and Coaching: Discover the impact of mentorship on leadership styles and employee engagement.
• Continuous Learning and Development: Explore initiatives to foster a culture of learning and development within HRSS.
• Career Pathways: Understand how to highlight unique opportunities for growth, development, and impact within HRSS roles.

Sound interesting? Read the interviews today! Click here to have your copy emailed to you.

In today's fast-paced HR landscape, managing employee expectations during transformations is crucial for success. Transitioning from informal methods to a centralized support system, while challenging, offers clear benefits.

Gain exclusive access to insider strategies in the newly released Thought Leader Interview with Karen Keenan, SHRM-SCP, Sr. Director HR Shared Services, Envision Healthcare. What this interview covers:

• Enhancing employee experiences
• Improving efficiency through centralized support
• Managing change and communication
• Using feedback loops for continuous improvement

Don’t miss out on this valuable resource! Click here to request a copy.

Whether you're a seasoned professional or new to the field, this resource helps you refine your understanding and enhance your team's efficiency, collaboration, and innovation in the HR and Global Business Services (GBS) sectors. Use this infographic to stay sharp on the basics and advance your knowledge of HR acronyms.

This article explores the essential strategies for integrating AI responsibly within HR operations. It emphasizes transparency, accountability, bias mitigation, security, privacy protection, and employee empowerment. Access a copy for practical steps to navigate the evolving technology landscape while maintaining ethical standards and enhancing overall efficiency.

Check out the HR SSOW Agenda at a Glance! Discover the comprehensive guide to the upcoming HR Shared Services & Outsourcing Week (HR SSOW) conference, designed to help you maximize your experience and stay ahead in the industry.

Inside, you'll find all you need to know about...

• Diverse Session Formats: Tailor your HR SSOW experience to suit your interests and professional needs through various session formats like Workshops, Interactive Discussion Groups, Open Discussion Q&As, Debates, and more.
• Discover the impressive lineup of industry leaders ready to take the stage at HR SSOW. Uncover practical blueprints and insights on key HR themes such as lasting change, continuous improvement, and measuring the successes of transformation.
• Exciting Networking opportunities: Discover all the ways you can connect with top HRSS leaders to exchange ideas, forge new partnerships, and strengthen existing relationships.

Don't miss out! Grab your copy of the HR SSOW Agenda at a Glance today or click here to have your copy emailed to you.

Check out the HR Shared Services & Outsourcing Week 2024 Post-Show Report for an overview at what went down at the event. The report includes key highlights from the event, such as a breakdown of attendees, attendee testimonials, memorable experiences, social shares, and much so more.

Check out the Past Attendee Snapshot to get a glimpse of who's attended HR Shared Services & Outsourcing Week! This snapshot provides some of the job titles and companies that have joined us in the past.

In this enlightening 4-minute interview, Alicia Jones, Total Rewards Customer Service Supervisor at the City of Memphis, shares insights on "Setting up your Diversity, Equity and Inclusion Program." Jones discusses her experience running a women's circle at her company and strategies for engaging employees and leadership in such initiatives. She also addresses common challenges organizations may face when implementing DEI initiatives or employee resource groups. Finally, Jones reflects on her favorite moments from Shared Services & Outsourcing Week.

Juliano Godoy, General Manager at Phillips 66, discusses "Culture Transformation - Conducting a Complete Culture Fitness Diagnostic." Godoy provides insights into engaging employees in solution-driven process mapping and strategies for investing in employees effectively. He also explores the role of leadership in driving culture transformation efforts and shares his favorite moments from Shared Services & Outsourcing Week.