To truly maximize the potential of HR shared services, teams must strike a delicate balance between delivering exceptional customer experience and upholding critical governance requirements. In this interactive workshop, you'll explore practical strategies for cultivating a "consumer-like" experience for your internal HR shared services team, implementing effective intake governance processes, developing diplomatic communication skills to manage demand, and leveraging data-driven operational excellence methodologies. Leave equipped with the tools to build a high-performing HR shared services function that meets customer needs while ensuring compliance and policy adherence. 

Key Takeaways: 

• Strategies for creating a positive, consumer-like experience for internal HR shared services team members 
• Approaches to implementing intake governance and request prioritization frameworks 
• Techniques for communicating diplomatically to manage customer expectations and say "no" when necessary 
• Leveraging data analytics and operational excellence to drive process improvements and efficiency