Challenge: In today's complex HR landscape, payroll doesn't always fall under HR's jurisdiction, but its impact on employee experience and organizational efficiency is undeniable. This panel discussion explores the critical connection between payroll and HR Shared Services, regardless of their direct reporting structure. 

Focus: This session brings together a diverse panel of experts to address key questions: 

• The Strategic Role of Payroll: How can payroll data be leveraged to inform HR strategy, talent management, and workforce planning? 
• Optimizing Efficiency through HRSS: Can HRSS principles be applied to streamline payroll processes, improve accuracy, and enhance employee satisfaction? 
• Beyond Jurisdiction: Whether directly under an HRSS umbrella or not, how can payroll and HRSS foster stronger collaboration for better outcomes? 
• Future of Payroll in a Shared Services Environment: As technology and regulations evolve, what are the emerging trends for integrating payroll into a broader HRSS framework? 

Challenge: Managing employee inquiries and issues across fragmented systems can be a nightmare for HR Shared Services. This often leads to slow resolution times, frustrated employees, and a lack of visibility into case progress. 

Solution: Dive deep into Northwestern Medicine's journey to optimize their HR case management. Learn how they leveraged a case management tool to streamline processes and empower employees. 

Unveiling the "How": 

• Standardize case management practices to ensure consistent handling and efficient resolution. 
• Explore how your case management tools facilitate efficient case assignment, routing, and tracking, optimizing workflows for HR case managers. 
• Utilize your system to move cases seamlessly across your HR service delivery model, ensuring efficient resolution regardless of complexity. 
• Leverage your tools for various HR functions, streamlining the employee digital experience.