Is your HRSS Operating Model working for you and your customers? Let’s find out! This session will explore various approaches, including tiered support structures, centers of excellence (COEs), and the integration of emerging technologies. We'll uncover how these models can be tailored to create a fantastic customer experience, boost operational efficiency, and drive real business impact. Get ready to rethink HR Shared Services and discover the model that's right for your organization. 

Action Items: 

• Identify your model’s strengths and weaknesses in terms of customer satisfaction, operational efficiency, and strategic impact. 
• Consider how other models can be adapted to your organization's specific needs and culture. 
• Develop a roadmap for implementing new technologies and measure their impact on customer satisfaction and operational efficiency.