Challenge: HR Shared Services models are at a crossroads. While they've been a cornerstone of efficient HR operations, the landscape is shifting. Emerging technologies and evolving workforce need requires a reevaluation of traditional models.   

Solution: This session will share insights and experiences from a smaller organization on how they designed and built HRSS nationally and then took it global. We'll explore best practices to ensure your organization is reaping the full benefits of a centralized HR service delivery model that will thrive in the years.  

Learn how to:  

• Explore innovative approaches to delivering HR services, including centers of excellence, distributed models, and the rise of AI-powered HR platforms.  
• Identify areas for process improvement to enhance efficiency and user experience.  
• Evaluate how to get everyone aligned with the vision, identifying roadblocks and strong project management. 
• Uncover how HRSS models can adapt and evolve to address the challenges of the future workplace, such as an increasingly remote workforce and a growing emphasis on personalized employee experiences.  
• Enhance practices for keeping employees and stakeholders informed and engaged. 

Challenge: Today's employees expect a seamless and convenient experience when interacting with HR. How do you leverage technology to create a multi-channel self-service environment that caters to diverse preferences and work styles?

Solution: This session equips you with strategies to build a robust omni-channel self-service ecosystem for HR. Discover how to utilize various technologies to empower your workforce and free up HR resources for strategic initiatives.

Key Learnings:

·      Explore how to leverage chatbots, texting, employee portals, and phone support to cater to various preferences and work environments. (e.g., On-site employees might prefer phone support, while remote workers might prefer chatbots).

·       Learn how to make HR resources easily accessible across all channels, ensuring consistency and ease of use.

·       Discover ways to integrate various self-service options into a cohesive experience, providing a smooth user journey regardless of the chosen channel.