Challenge: Today's employees expect a seamless and convenient experience when interacting with HR. How do you leverage technology to create a multi-channel self-service environment that caters to diverse preferences and work styles?

Solution: This session equips you with strategies to build a robust omni-channel self-service ecosystem for HR. Discover how to utilize various technologies to empower your workforce and free up HR resources for strategic initiatives.

Key Learnings:

·      Explore how to leverage chatbots, texting, employee portals, and phone support to cater to various preferences and work environments. (e.g., On-site employees might prefer phone support, while remote workers might prefer chatbots).

·       Learn how to make HR resources easily accessible across all channels, ensuring consistency and ease of use.

·       Discover ways to integrate various self-service options into a cohesive experience, providing a smooth user journey regardless of the chosen channel.