Traditional metrics like cost and headcount ratios, while important, offer a limited view of HR Shared Services' true value. To achieve and understand success, we must focus on metrics that reflect the impact of HR on the employee experience, agent and partner effectiveness and business outcomes. This session will explore a range of key performance indicators (KPIs) that can help HR Shared Services elevate its strategic role.  

Action Items:  

• Assess the employee experience at key touchpoints, such as onboarding, personnel actions, benefits administration, and offboarding.  
• Ensure that HR metrics are linked to the overall business strategy and contribute to the achievement of organizational goals.  
• Utilize data analytics to uncover insights, identify trends, and make informed decisions to improve HR processes and service delivery.