Challenge: When Susan arrived at Southwire, the HR technology landscape was fragmented, with processes built around fulfilling business requests without a strategic vision. The team functioned as "order takers," simply responding to individual needs rather than aligning them with a broader HR strategy. 

Solution: This session delves into Southwire's remarkable transformation, spearheaded by Susan and her team. Discover how they transitioned from an order-taking model to a strategic, consultative approach that positions HR as a valued partner in driving business success. 

Key Learnings from Susan Irwin: 

• Instill a "People Ops" philosophy within your HR team, fostering a culture of ownership and strategic thinking 
• The "WWGD" Approach (Where Work Gets Done): emphasize user-centric design and focus on how technology can empower employees to do their best work. 
• Enable your team to proactively ask questions and understand the business challenges employees are trying to solve. 
• Develop a strategic framework to guide system selection and build a future-proof HR technology roadmap.