Tiffany Clark

Global Head of People Solutions & Wellbeing S&P Global

Tiffany Clark, Global Head, People Solutions at S&P Global shapes the strategic direction of people services, product delivery and technology initiatives to enhance the employee experience for over 40,000 professionals across 44 countries. With a decade long career in global human resources, Tiffany is recognized for leading high-performance teams and driving innovation with specialties in digital transformation, process optimization and data driven strategic planning.

Main Day Two: Wednesday, June 4, 2025

9:05 AM Competency Development | Build a Culture of Service Excellence from Tier Zero to Tier Two

Customers expect fast, efficient, and personalized HR services. Thus, HR Shared Services must deliver exceptional customer experiences to maintain employee satisfaction and drive business success. This session will explore strategies to cultivate a culture of service excellence among Tier One and Tier Zero employees. Participants will learn how to empower frontline staff, foster a customer-centric mindset, and implement effective training and development programs. By the end of this session, attendees will be equipped with the tools and techniques to create a high-performing HR Shared Services team that consistently delivers exceptional service. 

Action Items: 

  • Empower frontline staff with knowledge, tools, and autonomy. 
  • Foster a customer-centric mindset among Tier One and Tier Zero employees, emphasizing empathy, active listening, and problem-solving skills. 
  • Measure service quality, identify areas for improvement, and implement continuous learning and development programs

Check out the incredible speaker line-up to see who will be joining Tiffany.

Download The Latest Agenda