Tom Nesteruk

Senior Vice President HR/Associate Chief People Officer Advent Health

Tom Nesteruk is the Vice President, HR Shared Services for AdventHealth, one of the largest faith-based, non-profit healthcare systems in the nation. Comprised of over 350 team members, the HR Shared Services functions of Talent Acquisition, Employee Relations, HR Contact Center, HR Administration and Continuous Improvement provide support to the organization’s 80,000 employees across 50 hospital campuses and hundreds of care sites. With his extensive HR and business experience, Tom has also led shared services functions with large scale, Fortune 500 companies such as Time Warner, Merck and BAE Systems.

Main Day One: Wednesday, November 13, 2024

12:40 PM Panel | True Tier Zero: Building an Omni-Channel Employee Self-Service Strategy

Challenge: Today's employees expect a seamless and convenient experience when interacting with HR. How do you leverage technology to create a multi-channel self-service environment that caters to diverse preferences and work styles?

Solution: This session equips you with strategies to build a robust omni-channel self-service ecosystem for HR. Discover how to utilize various technologies to empower your workforce and free up HR resources for strategic initiatives.

Key Learnings:

·      Explore how to leverage chatbots, texting, employee portals, and phone support to cater to various preferences and work environments. (e.g., On-site employees might prefer phone support, while remote workers might prefer chatbots).

·       Learn how to make HR resources easily accessible across all channels, ensuring consistency and ease of use.

·       Discover ways to integrate various self-service options into a cohesive experience, providing a smooth user journey regardless of the chosen channel.

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda