Tom Sterling

VP, People Solutions Operations Cox Automotive

Main Day One: Tuesday, June 3, 2025

11:10 AM Service Delivery | Designing a Future-Ready HR Shared Services Delivery Model

Traditional HR Shared Services models are undergoing a significant transformation. This session will delve into the factors driving this evolution, including the increasing adoption of technology, the demand for more agile and adaptive service delivery, and the evolving expectations of the modern workforce. By exploring real-world case studies and industry best practices, you'll gain insights into: 

  • Implementing innovative tools and automation to streamline processes and enhance the employee experience. 
  • Developing the skills and competencies needed to thrive in a rapidly changing environment. 
  • Balancing centralized and decentralized service delivery for optimal efficiency and employee satisfaction. 

Check out the incredible speaker line-up to see who will be joining Tom.

Download The Latest Agenda