From pre-boarding to Alumni, the hire to retire lifecycle encompasses many critical HR processes. In a shared services model, optimizing this end-to-end journey is key to driving efficiency and an exceptional employee experience. In this session, HR shared services leaders will share their strategies for transforming the hire to retire process through centralization, automation, and continuous improvement. 

• Leverage HR shared services to take administrative burdens off recruiters, leaders and business partners with dedicated Leader Navigator centralized support team that is connected to a clearly-defined support network 
• Provide a dedicated front facing New Associate Navigator focused on proactively solving issues and improved onboarding experience with back end automation of multiple systems and tasks, such as the offer letter and pre-boarding activities such as virtual I-9's
• Online services portal 24/7 to access guides, videos, start a case and more
• Implementation of "Experience" team that manages internal HR escalations, CSAT dedicated review and critical path with root cause analysis for all scores less than 2, across team QA process, and call back prior to closing any case.