Aranzazu Lopez

Lufthansa GBS, with its expansive global footprint and over 10,000 employees supporting 43 business units across 142 countries, plays a pivotal role in driving operational excellence for the entire Lufthansa Group. As the organization continues to innovate and evolve, managing attrition has become a critical component of its HR strategy. Attrition, particularly the loss of high-potential employees, poses significant challenges to business continuity and leadership development. This session will equip HR professionals with actionable insights to proactively address and reduce the impact of employee turnover. Learn how to identify key talent at risk, implement strategic retention measures, and strengthen your organization's talent pipeline.  

• Leverage data-driven approaches to identify early warning signs of potential attrition and take preemptive action to retain top talent.  
• Develop comprehensive talent maps to assess and classify staff, focusing on leadership potential and future readiness.  
• Build robust succession plans, ensuring that successors are identified and prepared to step into key roles seamlessly. 

Aranzazu Lopez, Head of Operations, HR Service Delivery, Lufthansa GBS