Cristopher Taylor

PayPal’s customer support faces a dual challenge: providing timely assistance to users while ensuring efficient internal communication among support agents. Their new virtual agent, Eva, exemplifies the future of human-machine interactions. As businesses embrace conversational virtual agents, Eva’s versatility shines—empowering customers, streamlining support, and fostering collaboration among employees. Join us in exploring Eva’s journey and discover how it redefines the way we engage with digital systems. 

Cristopher Taylor, Senior Global HR - Operational excellence leader, PayPal