Day One, Jan 31
9:30 am - 10:00 am
EST
Building A State-Of-The-Art Digital HR Shared Service Centre
Putul Mathur -
Head of Employee Experience Enterprise Services, Intuitive Operations & Automati,
Cognizant
Building a HR Shared Service Centre today is not the same as it was 20 years ago. Centralized location constraints and piles of paperwork are out and the power of digital technologies such as robotics, cloud and predictive analytics are very much in. In 2023, HR Shared Service Centers are differing themselves from their traditional ancestors with seamless employee experiences, improved data for decision making, increased cost-reduction and value-added services. This session provides a case-study of a modern, digital HR Shared Service Center and its transformation from servant to strategic partner.
Sponsored by: Cognizant
Putul Mathur
Head of Employee Experience Enterprise Services, Intuitive Operations & AutomatiCognizant
10:15 am - 11:00 am
EST
Panel Discussion: Improving Self-Service Adoption With Employee Journey Mapping & More!
Amith Kumar -
Associate Director – People Services and Transformation,
Tesco Business Solutions
Claudia Petrocchi - VP, Global HR Operations, CSL Behring
Piotr Andryszak - Director, HR Services Europe, Signify
How well do you understand how your organizations employees interact with you? Because understanding the journey your employees make to connect, is vital to cracking HR self-service adoption. This session talks through how you can tackle a journey-mapping exercise and once done, how to build on it by:
- Making self-service the path of least resistance
- Gamification: Offering incentives and building loyalty
- Understanding different employee personas and how self-service works best for them
- Ensuring people readiness for self-service to get quick-wins and build momentum
Field of Study: Personnel/Human Resources 0.6 CPEs
Amith Kumar
Associate Director – People Services and TransformationTesco Business Solutions
12:00 pm - 12:30 pm
EST
The 2023 Global HR GBS Trends & Benchmarks
Naomi Secor -
Global Managing Director,
SSON Research & Analytics
Barbara Hodge - Global Editor and Industry Analyst, SSON Research & Analytics
Today, HR is faced with the same challenges other organizational functions have to contend with, namely, providing resilience in a crisis environment; securing talent in a changing and tight labor market; mastering the technologies available; and providing value to stakeholders.
This session examines and compares the performance of HR services across both HR-specific [single function] delivery models and HR as part of a GBS model. It considers the strategic priorities HR leaders have set themselves, performance measurement, career paths, leadership, and the success [or not] of data management and people analytics.
Sponsored by: SSON Research & Analytics
