Claudia Petrocchi

How well do you understand how your organizations employees interact with you? Because understanding the journey your employees make to connect, is vital to cracking HR self-service adoption. This session talks through how you can tackle a journey-mapping exercise and once done, how to build on it by: 

• Making self-service the path of least resistance 
• Gamification: Offering incentives and building loyalty 
• Understanding different employee personas and how self-service works best for them 
• Ensuring people readiness for self-service to get quick-wins and build momentum

Field of Study: Personnel/Human Resources 0.6 CPEs