Putul Mathur

Building a HR Shared Service Centre today is not the same as it was 20 years ago. Centralized location constraints and piles of paperwork are out and the power of digital technologies such as robotics, cloud and predictive analytics are very much in. In 2023, HR Shared Service Centers are differing themselves from their traditional ancestors with seamless employee experiences, improved data for decision making, increased cost-reduction and value-added services. This session provides a case-study of a modern, digital HR Shared Service Center and its transformation from servant to strategic partner.