In SSON’s recent survey on the “New HR Services Delivery Model”, we found that over 70% of respondents were planning on moving to hybrid or remote working in the long-term for at least a portion of their workforce! However, despite the widespread adoption of hybrid policies, large organizations such as Google, Tesla and Apple are now recalling workers back to the office due to fears of loss of productivity. In this panel we discuss, ‘how stable is hybrid?’ as it effects shared services, looking at: