From start-ups to public companies, employees are demanding the same quality of service at work as they do as a consumer. As a result, high-performing companies are looking to create meaningful and memorable employee experiences.

By leveraging Design Thinking techniques, HR SSO leaders can develop an in-depth understanding of what makes their "customers" tick, co-create new HR services with users that maximize the user experience and deliver meaningful employee experiences. Considering Design Thinking is a relatively new concept for many HR shared services leaders we created this eBook to provide our readers with:

• Foundational knowledge of design thinking principles 
• Expert advice on how to apply design thinking concepts to HR and shared services
• Advice from HR SSO leaders from Expres Scripts, WVU Medicine and Freddie Mac on how to build human-centric HR shared services models and processes

Interested in receiving a PDF of this content piece via email? Just contact us at enquiry@iqpc.com and let us know!

2019 HR Shared Services & Outsourcing Summit speaker Sanjeev Sahgal, Director of HR Shared Services at The World Bank, explains how his organization used agile to optimize processes, boost customer satisfaction and increase adaptability to change. Download this piece to find out:

• What "Agile" means and how it can be applied to HR shared services
• Why now is the time for HR leaders to embrace Agile
• Best practices for building an Agile culture