Case Study: Optimizing Your HRSS—Leveraging Process Improvement to Drive Results and Staff Engagement

Nick Malcom, Director of HR Operations, UNITYPOINT presents on:

In 2017, UnityPoint’s HR Shared Services was challenged to support new organizational growth and optimizing the employee experience while keeping headcount flat (doing more with less). These strategic goals combined with a fairly immature shared services center led UPH down a path of process improvement. In this session learn how UPH:

Created capacity for its teams and wins for its customer through process improvement events
Used a methodology that ensured that the work and wins happened at the staff level
Drove significant quantitative and qualitative results to their KPIs, their customers, and to the their staff engagement scores in 2017

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