Mitch Sparber, Head of HR Services, North America, ZURICH N.A presents on:

Learn best practices in providing a world-class experience for employees from one of the leading multi-line insurance providers in the world. The solutions implemented are of value to any organization on a shared services journey. This session will highlight Zurich’s journey to build a HR service excellence culture to drive business performance. The HR Services team provides support for payroll, HRIS, mobility, learning, recruiting, and policy and benefit questions. Their services give over 30,000 employees throughout the US and Canada a single access point via phone, on-line, or email.

• Learn about how the Zurich HR operating model is delivering efficiencies and customer centric solutions
• Gain knowledge in building a team’s performance mindset to measure and improve service
• Hear how Zurich’s commitment to people drives a strong employee experience
• Discover how deploying the right technology is a significant driver to service excellence