Digital transformation is shaking up HR shared services organizations, pushing executives to source new solutions that will help transform their HR processes. We sat down with shared services leaders from companies like Advent Health and Lowes to ask what HR solutions they are looking to source that will advance HR processes within their SSOs. We compiled their insights to find out what facets of HR shared services operations professionals want to improve and the HR solutions they plan to invest in this year to do so. Access the infographic, Solutions Transforming HR Shared Services Organizations, to learn more.

Showcase your HR solutions at HR Shared Services Transformation Summit! HR Directors, VPs, and CHROs attend every year looking to meet with vendors and source new solutions that will accelerate their shared services operations.

Whether you are looking to increase your brand awareness or generate new business, HR Shared Services Transformation Summit offers an array of customizable packages that will help you reach your business objectives. Access the SSON Event Series Solutions Providers Guide for details on past attending companies, an attendee profile snapshot, and sponsorship opportunities that will help your brand stand out from the competition. 

Scaling automation successfully to transition to tomorrow's digitally-enabled enterprise

According to a recent survey, nearly 9 out of 10 global business leaders recognize the critical importance of adopting intelligent automation as part of their enterprise strategy over the next five years. In truth, there is no need to prove or defend the trend toward digitization. Robotics in the workplace is a reality. That message is loud and clear.

There is, however, a need to drive awareness and understanding around how to transition to the digital workforce, which is still something of an enigma. Most organizations are currently in the process of designing their strategies around bot-driven automation and figuring out how to align these to a digitally-empowered future. In addition, most automations are still focused on fixing specific problems (tasks) rather than creating enterprise capacity [see chart] and are still predominantly ‘attended’, which implies a focus on specific processes rather than on building capability – more on that later.

The direction, however, is clear. The trend is towards seamlessly integrating technology solutions; driving transparency over enterprise data; leveraging cloud (i.e., flexibility) where possible; and shifting humans to more value-adding work – all enabled through intelligent process automation. To optimize these opportunities requires deploying the digital workforce at scale. To find out how, read on.

The relentless march of digital technology is transforming the competitive landscape and redefining both the work and workforce. New digital business designs demand new talent strategies, yet it feels as though HR is always behind, always in reactive mode, always fighting the last battle. How can you create sustainable HR in an age of disruption?

Deloitte has put together use-case examples and research hypotheses that point the way forward for our own digital workplace journey. We trust that you will find our experience enlightening and discover ways to leverage our hard-earned insights into your own vision for a digital workplace-powered future.

Take a look at the industry leaders who attended the 27th HR Shared Services & Outsourcing Summit in 2020.

For a copy in your inbox, please e-mail: enquiryiqpc@iqpc.com

We want to help you get the thumbs up to attend HR Shared Services Transformation 2021!

We’re back and more excited than ever!  And we know you are too. We get that management sometimes says that they don’t understand the importance of attending “yet another HR conference,” or attending the same event you went to the year prior.

So we’re here to help explain why we’re hardly “another HR conference,” and how this year’s HR Shared Services Transformation program is so different from last year– so we put together some details to help you receive approval from your manager.

Download the Word document we’ve prepared to help you justify your trip. Simply fill in the missing areas to personalize the letter, and you’re all set!

Traditional workforce management is coming up short in today’s job market, where unemployment rate is at a historic 50 year low. Competition for skills and talent is acute as companies grapple with digitalization. Pressure is mounting on the HR function to embrace digital innovation in order to better support business outcomes. This analytics workbook will cover a selection of digital transformation initiatives underlying 21st Century HR, such as the adoption of real-time analytics and technologies enabling workforce management. Finally, it will share some measures of excellence in North American HR Shared Services Centers (HRSSCs).

Download the interactive report to read more on:

• Real-time analytics in HR
• Rewiring workforce management 
• Measures of excellence in north American HR Shared Services Centers

In this day and age, the Shared Services landscape is constantly evolving due to technological disruptions, merger & acquisitions, increasing expectations to provide more value to their customers.

This interactive report focuses on how HR can be transformed to be a key partner to the business:

• Showcase the current operating model of North American SSCs with HR Shared Services
  
• Outline the next generation HR service delivery model and the benefits it brings forth
• Benchmark your HR Services against your peer group

The HR Exchange Network editorial team went to the HR community to get answers to these questions.  Included within its pages are the results of our latest survey with analysis around its findings.  Additionally, HR professionals from Allstate, Allegion, AdventHeatlh and Akebono Brake weigh in on the data and give real life practical advice for creating the HR department of the future.

From this report, readers will:

• Learn about the top HR challenges, priorities and trends.
  
• Have access to practical application of the survey’s findings; what does the data mean and how should HR shift its focus.
• Understand why the company culture is so important to the success of the business and how HR professionals believe the goal can be achieved and put in to practice.

Blending Q4 2017 data from 100+ North American Shared Services Centers, this report dives into the key themes of the upcoming  Summit. Flip through to find out more about Millennial Talent, Digital Disruption and Customer Experience in North American Shared Services Organizations (SSOs).

“Big black hole”, “no way to track cases”, “response depends on who you get”, “multiple manual forms and process flows with limited reporting capabilities”.

If this sounds all too familiar, check out this case study from Chaitanya Jayanti as she shares their journey to tackle these challenges to increase overall HR efficiency by eliminating manual processes, enhance their HR team’s reputation, and transform the employee service experience - making it easier for their employees to “Get Answers”, “Take Action”, and “Track their HR Cases” all from a personalized one-stop shop employee service portal.

Northwestern Medicine is a nationally ranked academic medical center, with award winning hospitals providing services at more than 100 locations throughout the Chicago area. With over 25,000 employees, their HR team has re-energized their commitment to provide amazing experiences and empower their workforce with tools, resources, and insights in the moments that matter. 

• Discover how design thinking has helped them modernize the overall approach to HR Service Delivery
• Learn how their HR Team has become more data driven by using state of art reporting capabilities to track cases and take action before cases breach SLAs
• Using interactive dashboards to monitor team performance and make continuous service improvements

Chaitanya Jayanti, MyHR Manager, NORTHWESTERN MEMORIAL HEALTHCARE

From start-ups to public companies, employees are demanding the same quality of service at work as they do as a consumer. As a result, high-performing companies are looking to create meaningful and memorable employee experiences.

By leveraging Design Thinking techniques, HR SSO leaders can develop an in-depth understanding of what makes their "customers" tick, co-create new HR services with users that maximize the user experience and deliver meaningful employee experiences. Considering Design Thinking is a relatively new concept for many HR shared services leaders we created this eBook to provide our readers with:

• Foundational knowledge of design thinking principles 
• Expert advice on how to apply design thinking concepts to HR and shared services
• Advice from HR SSO leaders from Expres Scripts, WVU Medicine and Freddie Mac on how to build human-centric HR shared services models and processes

Interested in receiving a PDF of this content piece via email? Just contact us at enquiry@iqpc.com and let us know!

HR services has emerged from the back office to play a significant role in supporting CEOs’ strategic imperative to optimize human resources. In its new role, HR services is no longer just about effective recruiting and career management, however, but about developing and supporting talent, ensuring it’s productive, and providing the framework and tools to create improved value-add for the business. In line with operational excellence guidelines, the modern HR solution leverages strengths and knowledge where these are needed and diverts activities to self-service or automation where that serves the purpose best.

Robotic Process Automation (RPA) is being used by many organizations as an innovative way to improve business performance and gain process efficiency. RPA is a technology solution that allows you to automate repetitive, rules-based processes through use of computer software. In our previous white paper, “RPA: Innovative Transformation Tool for Shared Services,” we describe how RPA is “a transformational tool that has the ability to lower operating costs while simultaneously increasing efficiency, scalability, consistency, reliability, security, and transparency.” These benefits make RPA an attractive addition to your process improvement toolbox and allow you to take your shared services organization to the next level.

Healthcare organizations are faced with numerous human resources-related challenges, including talent acquisition, retention, and employee engagement, that are currently heightened issues in their industry. They also must address an extensive list of guidelines by The Joint Commission to ensure safe, high-quality care and service, in addition to complying with an enormous number of regulations to verify staff qualifications, provide orientation and ongoing training, and ensure staff sensitivity to cultural diversity.