Tim Johnson

Head of Automation Suncorp Group

Tim Johnson has been with Suncorp for over 10 years and led operations teams and large technology programs for most of that time. He currently leads the Operations Delivery team for Suncorp’s Insurance Arm which includes launching the Automation capability for Suncorp Insurance. Prior to Suncorp and a few years consulting Tim spent 14 years in the Army as a Combat Engineering Officer. Tim graduated from the Australian Defence Force Academy with a Bachelor of Science and later in his career completed his MBA through Deakin.

Day One: May 17

9:00 AM OPENING PANEL DISCUSSION Human in - or out - of the Loop? Re-Envisioning the Role of Employees with End-to-End Process Integration

In the 2022 SSON SOI Report, 83% of APAC respondents cited end-to-end process integration as a top priority for the year. However, how will this change the role of employee work. This panel will discuss what it means to eliminate the middle-man and connect the front office to the back in order to improve productivity and the employee experience. It will cover:

How each panelists organizational structure changed with end-to-end process integration
From process-discovery to cloud computing, the digital toolkits that helped each panelist succeed
The new roles of employees

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