After signing in at the Registration Desk, kick off your event experience by joining your peers for a delicious breakfast and lively conversation.
To ensure a competitive edge, most organizations are in full throttle mode of planning or implementing a wide array of digital and business transformation initiatives, across the business as well as on a functional level. However, with technology advancing at record speed, C-Suites are finding they need to develop their long-term digital and business transformation strategic plans much earlier than its standard timeline. Better understanding their mid and long-term strategic objects and how they intend to accomplish them undoubtable effect current, near-term, and long-term automation and business transformation initiatives, on a program buy-in, investment, and support basis. That said, before moving forward with your own automation and business transformation projects, may they be at a silo or functional level, hear their thoughts on the subject so you can align your programs with theirs, and in turn focus your attention and budgets towards projects that are aligned with your organizationโs mid and long-term objectives.
In this session, a variety of C-Suites will be asked the below questions:
IA Maturity Level: All & Various
Lines of Business Functional Focus: Business-Wide
We all want to automate as much as possible. But sometimes in the haste to simplify work with automation, teams end up creating more complexity and operational support challenges that limit a CoEโs potential to scale. The team at Sutter Health has learned over the years that automation isnโt a quick fix or one-solution-fits-all answer. Instead, they take a critical approach to selecting processes that will deliver the greatest value to the organization.
In this Use Case session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: All & Various
Lines of Business Functional Focus: Business-Wide
Most organizations are in full throttle mode of planning or implementing a wide array of digital and business transformation initiatives, across the business as well as on a silo functional level. In turn, most organizations have an increased number of stakeholders being touched in some way by automation programs, and/orโฆ.are actively working on them for their respective focus area within their organization.
With automation programs being equally driven and managed by a wide array of stakeholders and functional areas, such as from the C-Suite, senior-level technology executives, as well as from digital and business transformation, process improvement, operations, IT, automation, and most functional areas, and again, equally, thereโs no wonder most executives working on automation programs feel thereโs a profound underlying flaw in the automation program roll out system. As a by-product result, silo dynamics tend to sprout up, whereas breaking down said silos tend to get in the way of rolling out impactful automation programs in a smooth and effective manner.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: All & Various
Lines of Business Functional Focus: Technology, Operations & Enterprise-Wide
Generative AI is a powerful form of intelligent automation technology that has the potential to significantly transform how organizations operate and how their workforce work, creating new opportunities for innovation, efficiency, and enhanced business opportunities and outcomes.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: Early Adoption & Various
Lines of Business Functional Focus: Technology, Operations & Business-Wide
Enjoy some light snacks and beverages while meeting up with your automation peers โ and be sure to take part in the very engaging and highly informative Intelligent Automation Demo Drive โ so to maximize your time and efforts in meeting with some of the leading automation solution providers.
Itโs never been easy to recruit and retain top IA talent โ and with so many organizations in full throttle mode of planning or implementing digital transformation rollouts, itโs even more difficult to ace the IA program increased demand and IA workforce supply shortage seesaw.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: All & Various
Lines of Business Functional: HR, Operations, Technology & Business-Wide
Customers increasingly crave self-service options, but clunky interfaces and complex processes can leave them frustrated and reaching for the phone. This session dives into the science behind customer behavior and explores strategies to make self-service technologies truly user-friendly. By analyzing real-world data and case studies, we'll uncover what motivates customers to choose self-service and identify pain points that push them towards human interaction.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: Maturing & Scaling
Lines of Business Functional Focus: Finance, Technology, Operations & Business-Wide
In an era where technology rapidly evolves, understanding the intersection of artificial intelligence (AI), machine learning (ML), and process improvement becomes crucial. Join us for an engaging session that delves into practical applications of AI and ML in optimizing operations and enhancing efficiency.
What Youโll Learn:
IA Maturity Level: All & Various
Lines of Business Functional Focus: Business-Wide
Before any functional area process or processes can be automated, there are many steps that must be taken first and as a team collaboration between automation teams, the functional area in need of an automation roll-out, as well as many other parties, such as governance and oversight, IT, audit, and much more, so to ensure program feasibility prior to launch.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: Early Adoption & Various
Lines of Business Functional Focus: Technology, Operations, Technology, Process Improvement & Business-Wide
Citizen Development and Champion programs have proven to be effective solutions to the shortage of automation talent in recent years. However, the ease with which non-technical workforces can create workflow apps comes with inherent risks, and strong governance is crucial to ensure that the benefits outweigh the risks. Nevertheless, if set up properly, Citizen Development and Champion programs can significantly reduce a wide array of automation workforce pain points.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: All & Various
Lines of Business Functional Focus: HR, Operations & Business-Wide
Financial fraud is a major problem that costs businesses and individuals billions of dollars each year. In recent years, fraudsters have become increasingly sophisticated in their use of technology, making it more difficult for banks to detect fraud. Attend this use case session to learn how to utilize RPA, data analytics, data mining, and a variety of automation tools to detect and prevent financial fraud.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: All & Various
Lines of Business Functional Focus: Finance, Operations, Technology & Much More
Attend this use case session on how thereโs no one size fits all approach when it comes to building and executing impactful business transformation initiatives. Each organization has its unique culture, legacy systems, and DNA. This session will examine the lessons learned from failed business transformation programs, providing valuable insights for organizations seeking to avoid similar pitfalls.
In this use case session, you will learn more about:
IA Maturity Level: All & Various
Lines of Business Functional Focus: Operations, Process Improvement, Much More!
An intelligent automation Center of Excellence (CoE) is a team of experts responsible for the planning, development, implementation, and maintenance of automation solutions within an organization. That said, an automation CoE can play a critical role in helping organizations achieve their various automation objectives. In this session, we'll dive into a real-world use case that demonstrates how to successful startup an impactful automation CoE, so it can in turn provide highly valuable automation programs to the business.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: Early Adoption & Evolving
Lines of Business Functional Focus: GBS, Center of Excellence, Technology, Operations & Much More!
In this session, we'll dive into a real-world use case that demonstrates how Sun Life Financial is utilizing generative AI, ML, and LLM (large language models) to support employee experience and their various operational transformation initiatives.
In this use case session, you will learn more about:
IA Maturity Level: All & Various
Lines of Business Functional Focus: HR & Business-Wide
Finance reporting is a complex and time-consuming process. It involves collecting, analyzing, and summarizing large amounts of data. By automating finance reporting, organizations can save time and money, improve accuracy, and reduce the risk of human errors. However, with so many automation tools available, understanding which financial reporting processes to automate, and in turn, which automation tools to utilize can be quite challenging.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: All & Various
Lines of Business Functional Focus: Finance, Operations, Technology & Much More!
Traditional Business Intelligence (BI) can struggle with complex data analysis and extracting actionable insights. Uncovering hidden patterns and generating clear narratives from data remains a challenge for many organizations. This session explores the transformative potential of Generative AI (GenAI) for revolutionizing BI practices. Discover how GenAI can unlock deeper data insights, automate reporting, and empower data-driven decision-making at all levels.
While a seasoned tradesman never blames their tools, thereโs something to be said about using the right tool for the right job. Thereโs certainly a wide array of automation tools to choose from these days and having a keen understanding of their capabilities, restrictions, costs, and benefits is of utmost importance prior to selection and usage.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: Early Adoption & Evolving
Lines of Business Functional Focus: Operations, Technology & Much More!
Join your automation peers for lively conversations over lunch.
IA Maturity Level: All & Various
Lines of Business Functional Focus: HR & Much More!
IA Maturity Level: All & Various
Lines of Business Functional Focus: Business-Wide
IA Maturity Level: All & Various
Lines of Business Functional Focus: Marketing, Technology, Operations & Much More!
IA Maturity Level: All & Various
Lines of Business Functional Focus: Technology, Operations & Much More!
IA Maturity Level: All & Various
Lines of Business Functional Focus: Technology, Operations & Business-Wide
IA Maturity Level: All & Various
Lines of Business Functional Focus: HR & Much More!
IA Maturity Level: All & Various
Lines of Business Functional Focus: Business-Wide
IA Maturity Level: Maturing
Lines of Business Functional Focus: Technology, Operations & Much More!
IA Maturity Level: All & Various
Lines of Business Functional Focus: Marketing, Technology, Operations & Much More!
IA Maturity Level: All & Various
Lines of Business Functional Focus: Business-Wide
Enjoy some light snacks and beverages while meeting up with your automation peers โ and be sure to take part in the very engaging and highly informative Intelligent Automation Demo Drive โ so to maximize your time and efforts in meeting with some of the leading automation solution providers.
This client Use Case session will explore the key elements that would help drive the autonomous enterprises of the future, focusing on value realization from digital transformation initiatives such as automation, and the imperative role of 360ยฐ Process Intelligence to deliver tangible impact. The session will discuss how to navigate real-world examples of leveraging Digital Twins in the modern enterprise and explore how Generative AI is innovating operational intelligence and user productivity. It will also explore how to bridge the gap between potential and actual transformation within your organization.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: All & Various
Lines of Business Functional Focus: Business-Wide
Although automation use cases and program roll outs have increased over the years, many organizations, and their automation and functional area leaders still struggle to accurately measure the ROI of their digital transformation and automation initiatives. This is because every project is unique, with different objectives, technologies, resources, limitation, and budgets. Developing effective digital and automation project roadmaps, metrics, and KPIs to clearly demonstrate their business value isnโt easy, yet it is paramount, so to ensure continued stakeholder buy-in, support, and funding.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: All & Various
Lines of Business Functional Focus: Technology, Operations & Business-Wide
Generative AI has the potential to revolutionize industries and transform the way we live and work. However, with great power comes great responsibility - and the potential risks of generative AI cannot be ignored, most notably with respect to data governance, privacy, IP, bias, ethics, workforce usage, and much more. That said, before an organization can dive into the generative AI pool on a business level, itโs mission critical to better understand what the risks maybe, so to determine if itโs indeed a technology your organization or functional areas can use at scale, or if silo usage is best at this time.
In this session, topics of discussion will include, yet will not be limited to:
IA Maturity Level: Early Adoption & Various
Lines of Business Functional Focus: Technology, Operations & Business-Wide
It's often said that what you donโt know canโt hurt you, but when managing large amounts of payments on a client-by-client contract level a lack of knowledge can be detrimental. Traditionally, addressing these complexities might require significant manpower. The good news is there is a smarter way forward โ which can be achieved by automating document-centric processes with enhanced AI capabilities, to transform your organizationโs approach to data analysis. By doing so, not only are human errors minimized, but processing times can be dramatically increased, allowing teams to focus on tasks that add greater value.
Deluxe, a trusted data leader processing more than $3 trillion in payments annually, has epitomized innovation in their day-to-day operations, reshaping workflows and boosting productivity. Through intelligent automation, theyโve streamlined operations, slashed costs, minimized errors, and increased processing times and capacity. Powered by advanced algorithms and machine learning, their automation bots navigate complexities with agility and precision, adapting to dynamic environments effortlessly.
In this Use Case session, Deluxe will share their success story, to share light on the below topics:
IA Maturity Level: All & Various
Lines of Business Functional Focus: Business-Wide
Join your peers in the Intelligent Automation Innovation Hub to continue your conversations - and to meet with some of the leading automation solution providers