How do you look at a vendor when they claim to offer certain capabilities/all do similar things? Avoid wasting time learning the hard way – join this interactive session to cut through fluff and learn the best strategy to get the information you need. 

• Assess what to look for to find the right fit for your organization’s mission/goals 
• Discuss examples of key questions to ask a vendor to uncover their true capabilities 
• Hear lessons learned on how others have dealt with the vendor partner process 

You need strong intelligent automation to build more advanced transformations like AI. How do you create a solid framework to set your future strategy up for success?  

• Streamline workflows and reduce variations 
• Establish uniform processes for smoother integration 
• Implement the right intelligent automation tools  
• Aim to decrease workload and increase quality  
• Steps to level up your maturity  
• Explore examples of standardizing automation across business not just a function 

Claire Grosjean

Senior Director, Business Process Management
Technology Credit Union

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Ready to dip your toe into the AI universe? A clear strategy identifies the specific business processes that can benefit most from AI, ensuring that investments are directed toward initiatives that drive the highest value. 

• Align AI opportunities with maximized ROI  
• Plan to establish robust data management practices and privacy guidelines 
• Unpack best practices to identify areas where AI can be applied with low risk  
• Hear early adopted AI implementation opportunities that have proven significant results and lessons learned along the way 

Arjun Srinivasan

Director, Data Science
Wesco

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As technology advances, so do the skills of your workforce to keep up with your business’s growth strategy. This is easier said than done, join leaders to discuss what they are doing to build skills and attract talent to support them in their future endeavors. 

• How do you keep up with the competitive landscape? What has the RTO impact been on your talent? 
• What types of training are you implementing and what has been successful?  
• How can you utilize your vendors input/expertise? 

With the fear around AI still apparent amongst the workforce, prioritizing an automation first mindset within the organization will be key to keeping your automation timelines on track. Aside from tech training, there is so much more that can be done to navigate the fear and change the mindset.  

• Consider how the tone at the top sets’ precedent across the organization 
• Create a commitment to exploration and a safe zone to enable leaders who want to innovate the space to 
• Communicate the benefits of innovation and direct impact/benefit it has on human work  
• Offer rewards and recognition to those willing to learn and make impact  

Yannick Mbandi

Vice President of Transformation
L’Oreal

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Explore how Discover transformed its customer service by integrating cutting-edge AI technologies, enhancing agent capabilities, and delivering instant solutions. Learn how AI-driven tools like Machine Learning, Deep Learning, and NLP models were implemented to eliminate biases and ensure secure, compliant interactions.

+Empowering agents with real-time, intelligent resources for optimal customer support.

+ Ensuring the protection and compliance of AI models in a customer-centric environment.

Satya Prakash Mohapatra

Cloud Data Platforms Operation (CDPO)
Discover Financial Services

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71% of executives say AI agents will drive higher level of automation in their workflows, but when will this come into full effect? Agentic AI is the most recent version of AI that, if applied, could enable agents to plan, make decisions and adapt autonomously changing how we interact with technology and do business as a whole. However, it is not an easy application – governance concerns and fear of the pace of accelerating disruption will pose hurdles for widespread use. Dive into a landscape read of the Intelligent Automation Market today and where it is headed: 

• Assess the role of agents in intelligent automation and its impact on the automatous enterprise 
• Top challenges leaders are facing to remain agile  
• Impact of tech advancement on the workforce and strategies to redesign and assign within workforce management 

Doug Shannon

Global Intelligent Automation and GenAI leader
PSI CRO

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Expanding automation across an enterprise isn’t just about increasing the number of implementations—it’s about ensuring scalability, efficiency, and sustained impact. As organizations strive to move beyond pilot projects and isolated use cases, the challenge becomes standardizing processes, minimizing risks, and optimizing resources for greater automation success. Explore practical strategies to: 

• Navigate Common Rollout Challenges: Overcoming deployment roadblocks, standardization issues, and integration complexities 
• Optimize Implementation Strategies: Selecting the right processes, technologies, and frameworks for automation expansion 
• Increase Adoption and Success Rates: Identifying key success factors that lead to repeatable and scalable automation initiatives 
• Measure and Improve Automation Impact: Using data-driven insights to track effectiveness, iterate, and continuously enhance performance. 

Srikanth Haridoss

Senior Director, Enterprise Solutions – Hyperautomation
Paramount

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After joining Bio-Rad and being tasked to create a Business Transformation Office, Arnaud Rager designed and deployed a Transformation Framework that was applied to end-to-end processes such as Sales and Operations Planning, Order to Cash, Procure to Pay... and drastically improved the company performance on all fronts. Join this session to learn about the central elements of this Business Transformation Framework: 

• Project Management: Alignment between sponsor, stakeholders and core team members is a critical step to set the project for success. If done right, and with the right project leadership, core team talents and Project Management framework in place, project execution becomes the easy part. 
• Process Excellence: Traditionally rooted in Lean and Six-Sigma methodologies, adding the latest digital technologies such as Process Mining, Artificial Intelligence and Machine Learning, revealed with speed and accuracy processes we did not think we had, allowing us to transform them for accelerated revenue growth and cost optimization 
• Change Management: Simple yet powerful: Make it Real, Make it Work, Make it Last 

Arnaud Rager

Former Vice President, Business Planning and Transformation
Bio-Rad Laboratories

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