Automation, or RPA, is driving significant opportunities for digitization across processes and the enterprise. One of the challenges and a common stumbling block, however, is identifying the ideal process candidate. Another problem is that enterprises find it difficult to take the next step to deploy automation enterprise-wide and scale. Even where automation is deployed across a half-dozen use cases, plenty of opportunity is being left on the table.

Process Discovery makes identification easier by visually depicting manual effort or inefficiency hotspots in a given workflow, and highlighting opportunities to drive improvements. This report, produced in association with EdgeVerve, introduces Process Discovery as a means of identifying where to improve the efficiency of your processes; how to discover these opportunities; and why Process Discovery is so essential to service optimization. To receive a copy directly to your inbox email enquiryiqpc@iqpc.com.