Discover the Highlights of IA Week 2024 in Dallas!Relive the excitement of IA Week 2024, where industry leaders gathered in Dallas in June to share insights, forge connections, and drive innovation. The comprehensive Post-Show Report report captures the essence of this networking event and offers a deep dive into:Who Attended:...

We recently sat down with Dennis Culver, Jr., CPA, Vice President, Performance Improvement at BLUECROSS BLUESHIELD OF TENNESSEE to discuss selecting the best automated processes for enhanced business performance. Get your copy of the interview today to explore:Clear Communication and Defined Roles: Discussing the importance of clear communication channels and...

We recently sat down with Vivek Goel, Chief Artificial Intelligence Strategist at WELLNESS CONNECTION to discuss integrating IA and gen AI for unlocking scalable automation. Get your copy of the interview today to explore:Integration for Scale: Combining IA with gen AI scales automation initiatives by covering both routine and complex tasks efficientlyHolistic...

We recently sat down with Sharlene Jenner, Vice President, Engagement Strategy & Marketing Technology at ABELSONTAYLOR GROUP to discuss navigating gen AI in marketing. Get your copy of the interview today to explore:Comprehensive Understanding of Objectives: Strategically aligning generative AI tools with diverse marketing goals by comprehensively understanding nuances, target...

In the fast-paced world of business, efficiency and innovation are key, with giants like Amazon, Google, and IBM leading the charge in adopting intelligent automation (IA) and artificial intelligence (AI). This report offers actionable insights from industry leaders, guiding you through the strategic challenges of automation selection to shape a...

Generative Artificial Intelligence (Generative AI) holds immense potential across various sectors, offering benefits such as streamlined processes and personalized experiences. However, this advancement also brings notable risks that require careful management. This report delves into the top 5 risks and rewards associated with Generative AI, shedding light on its implications...

Directors, C-Suites, VPs, and Heads of Intelligent Automation and Process Improvement from companies like ADM, Chik-fil-A, Discover Financial Services, McDonald's, PepsiCo., and more attended last year. Get your copy of the Past Attendee Snapshot and see the complete list of attendees you can expect to meet and network with at...

Check out the 3 featured presentations from the previous Intelligent Automation Week conference for some insights you won't want to miss: Mastercard's Robust Bot Production & Life Cycle InitiativesThe Bold, Tenacious, Change Makers - Transforming a Way of Working with AutomationOptum's Use of IA to Deliver Patient & Operational Efficiencies

Review the highlights from the recent IA Week that took place in Chicago last June! This highlights who attended, key learnings, the connections attendees made and so much more. To request a copy via email, click here! The report includes key highlights from the event, such as: Which companies and...

Download this one pager for a quick overview of the finance content and speakers at the Intelligent Automation Week (IA Week) conference in Dallas, TX!

Download this one pager for a quick overview of the HR content and speakers at the Intelligent Automation Week (IA Week) conference in Dallas, TX!

Download this one pager for a quick overview of the operations & process improvement (PI) content and speakers at the Intelligent Automation Week (IA Week) conference in Dallas, TX!

Wondering about the highlights from the recent IA Week in Atlanta (November 2023) and what's in store for 2024? Check out the Post-Show Report and delve into attendee demographics, attending companies, memorable moments, and more! In just two clicks, download your copy today. If you'd rather have the Post-Show Report...

The Intelligent Automation Week (IA Week) conference is your opportunity to dive into the top industry challenges and benchmark best practices with peers to leverage your use of IA and AI for current hurdles and future projects. This ROI Toolkit provides tangible value to your attendance, sets clear goals, and...

The COVID-19 pandemic has spurred organizations of all kinds to not only increase their investments in automation, but completely reimagine every aspect of their business from IT infrastructure to customer service delivery to how they manufacture their products. While in the past, people talked a lot about cutting-edge solutions such...

The modern world runs on data. From dictating what content we consume to calculating mortgage rates to matching people on dating apps, data shapes not only our lives, but the societies in which we live. Likewise, major tech companies like Facebook, Apple and Google are spinning the 1.7 MB of...

Intelligent automation is ramping up with more and more advancements each year. Allowing the modern business world to advance with it faster than ever before. In this article, we cover the top five advancements that anyone should be keeping an eye on. Will these advancements truly take off and change...

Download this report for an overview of automation in action today. This report leverages the results of an SSON Research and Analytics survey conducted in Q2 2022, and highlights automation at work in today’s GBS and shared services. Read the report to learn how automation supports strategic GBS and how...

In follow up to his 2021 market report, Lee Coulter discusses the urgent need to change the way we think about service delivery with IA. The 2022 State of Industry IA Market Report covers the changing nature of employee roles and expectations and how RPA is delivering more value than...

In this report read what shared service professionals are doing to scale automation in their organization, and which solutions are helping them achieve process excellence. Some of the technologies this report touches on include process discovery, hyperautomation, data management, and workflow automation. 

Are you curious about what is in store for intelligent automation in 2023? Leveraging the results of an SSON Reasearch and Analytics survey conducted in Q2 2022, we created an infographic that provides a comprehensive overview of your peers' intelligent automation priorities and challenges.

The whitepaper discusses the importance of choosing the right processes for automation and the potential benefits and challenges of implementing Robotic Process Automation (RPA). It suggests that process tools can be helpful in enabling success with RPA by providing a range of options, from manual to more advanced tools, and...

The report explains that task mining is a process exploration technique that collects real-time user data on how an employee interacts with a process. Despite task mining's effectiveness in providing insights into processes, only 28% of shared service organizations have invested in the technology. Many organizations may not be aware...

The article explores different Future of Work (FoW) initiatives and how they apply to Global Business Services (GBS) and the expectations of both employees and organizational leaders. It also discusses the role of digital workflows in FoW strategy and provides insights on what GBS can expect next and how to...

The report discusses the shifting attitudes towards the role of modern workers and the impact of automation on the customer experience, particularly in the context of contact centers. The report argues automation is not a replacement for the soft skills valued in the customer experience and that attended automation can...

The report discusses that a successful hybrid work strategy enables employees to access an organization's infrastructure from anywhere in the world, but this can be challenging without the right technologies in place. It also discusses the opportunities for strategic governance in a hybrid work model and how process mapping can...

Intelligent Automation (IA) has become a game-changer for businesses looking to improve their operational efficiency and reduce costs. In this article, we'll delve into the potential cost savings that IA can generate across different enterprise functions such as finance, HR, procurement, and business operations. IA automates manual and repetitive tasks,...

By leveraging advanced technologies like Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA), IA can transform customer engagement across multiple channels, creating a seamless and personalized experience. Download the article to access real-world examples which demonstrate the various ways in which IA can be leveraged to enhance...

Intelligent automation (IA) has emerged as a game-changing technology that can help streamline and optimize the procurement process, resulting in increased efficiency, cost savings, and improved supplier relationships. Download the article and discover five real-world examples which demonstrate the wide-ranging benefits of IA, from automating purchase requisitions to streamlining invoice...

Hyperautomation, which combines artificial intelligence, machine learning, and robotic process automation (RPA), is the next step in the evolution of IA. Download the article to access five real-world examples which demonstrate the potential of hyperautomation to improve operations across industries such as healthcare, finance, retail, manufacturing, and human resources.

By synchronizing IA strategies with process improvement initiatives, organizations can streamline their processes, reduce costs, and increase efficiency. Download the article to discover how intelligent automation can be a powerful tool for organizations looking to minimize the impact of the recession.

The shortage of IA professionals has been a challenge for years, but it has grown dramatically in the past few years. Download the article to look at five real-world examples of IA workforce recruitment and retention strategies that organizations can use to overcome the IA talent shortage.

Jonathan Hardy is invested in how banking and intelligent automation is going to grow in the future. Financial institutions are still trying to figure out how to build and mature an Intelligent Automation (IA) program. However, according to Jonathan, those who have discovered how to master this feat have been...

Download this report to discover: How artificial intelligence, automation and machine learning will affect customer experience?How will sustainability develop?How will digital acceleration continue?Why Voice of the Customer (VoC) will be a key element for CX transformations?How to 'future-proof' CX initiatives in the new year?

Read this report to learn insights such as: What to avoid when adding AI into your brand’s customer experience Advice on how to advance through the implementation customer journey Key rules for those in the early implementation stage Major insights from brands including GetTransfer and NatWest Advice on selecting AI...

The report includes real-world customer stories from Nike, TravelPerk, Oxfam GB and MaineHealth and analyzes key statistics around the adoption and perception of personalized CX. Download this report to learn how: An effective customer data platform (CDP) can transform customer contact.To personalize experiences by combining existing data points. Organizations have...

With input from IKEA, The Very Group and Dufresne Group, this workbook assesses the adoption of intelligent knowledge bases, virtual agents and chatbots, and explains why AI and automation are cornerstones of the “brick and click” convergence transforming retail. Download this workbook to discover how to:Use data and analytics to...

Based on the responses of those in the financial services to the CX Network Global State of Customer Experience survey, this report explores the key CX trends, customer behavior shifts, priorities and experience management pain points that are developing within the industry. Download this report to learn: The top trends...

Drawing on intelligence from a research group of 120 CX experts, this report presents key learnings from a range of CX practitioners including McDonalds, Huawei and Infobip. The insights can be utilized to enhance ROI calculation skills so brands can generate healthy returns from CX investments. Download this report to:...

This brochure provides essential details, including eligibility criteria, submission guidelines, and important dates for 2024 SSON's Intelligent Automation Impact Awards ceremony, making it a must-read for all automation practitioners seeking recognition and celebration of their successes.