As the demand for automation expertise continues to outpace supply, Citizen Development programs have emerged as a promising remedy. However, the ease with which non-technical workforces can create workflow apps comes with inherent risks, and strong governance is critical so to ensure that the benefits outweigh the drawbacks. Nevertheless, if planned and managed properly, Citizen Development programs can significantly reduce automation workforce pain points, which is why it might be a good fit for some of your organization’s functional areas and their various use cases.

In this deep dive, collaboration workshop, the speakers and attendees will discuss and work through the below matters:

• Identifying workflows best suited for Citizen Development programs
• Understand the pivotal role of governance and Center of Excellence (CoE) engagement that must be in place
• Citizen Development initiatives ownership
• Challenges and solutions associated with Citizen Development program operating within functional silos
• Looking within the organization to uncover and nurture potential Citizen Developers

IA Maturity Level: All & Various

Lines of Business Functional Focus: HR & Business-Wide

Generative AI has the potential to revolutionize industries and transform the way we live and work. However, with great power comes great responsibility - and the potential risks of generative AI cannot be ignored, most notably with respect to data governance, privacy, IP, bias, ethics, workforce usage, and much more. That said, before an organization can dive into the generative AI pool on a business level, it’s mission critical to better understand what the risks maybe, so to determine if it’s indeed a technology your organization or functional areas can use at scale, or if silo usage is best at this time.

In this session, topics of discussion will include, yet will not be limited to:

• Rewards, benefits, and potential
• Risks – governance, oversight, audit, compliance

IA Maturity Level: Early Adoption & Various

Lines of Business Functional Focus: Technology, Operations & Business-Wide