Although automation use cases and program roll outs have increased over the years, many organizations, and their automation and functional area leaders still struggle to accurately measure the ROI of their digital transformation and automation initiatives. This is because every project is unique, with different objectives, technologies, resources, limitation, and budgets. Developing effective digital and automation project roadmaps, metrics, and KPIs to clearly demonstrate their business value isn’t easy, yet it is paramount, so to ensure continued stakeholder buy-in, support, and funding.

In this session, topics of discussion will include, yet will not be limited to:

• Developing customized metrics and KPIs to measure a variety of digital & business transformation and automation programs – so to determine the value and impact they offer the business
• Applying various methods for determining automation program ROI, including cost savings, productivity gains, and much more
• Communicating effectively with stakeholders about the importance of customized ROI calculations

IA Maturity Level: All & Various

Lines of Business Functional Focus: Technology, Operations & Business-Wide

Change often triggers apprehension, as the unknown can be unsettling for most individuals. Similarly, when introducing automation to employees' daily work lives, the fear of change can arise, stemming from concerns about altered job roles, processes, uncertainties about adapting to new technologies, and of course the biggest fear, and that is, automation taking over people’s jobs and their ability to earn an income – all which are very valid concerns. That said, cultivating a work culture and change management initiatives that empowers employees to embrace automation must be a top priority for all automation programs, so to increase automation program roll out success.

In this session, topics of discussion will include, yet will not be limited to:

• Leadership’s role in shaping a culture that embraces change and innovation, fostering an environment ripe for IA integration
• Strategies to encourage collaboration and cross-functional teamwork, enhancing automation adoption and solution ideation
• Training and upskilling programs that increase automation adoption, UX, and usage
• Developing a work culture that celebrates innovation and experimentation encourages the exploration of new automation applications and solutions

IA Maturity Level: All & Various

Lines of Business Functional Focus: HR & Business-Wide