We all want to automate as much as possible. But sometimes in the haste to simplify work with automation, teams end up creating more complexity and operational support challenges that limit a CoE’s potential to scale. The team at Sutter Health has learned over the years that automation isn’t a quick fix or one-solution-fits-all answer. Instead, they take a critical approach to selecting processes that will deliver the greatest value to the organization.

In this Use Case session, topics of discussion will include, yet will not be limited to:

• Simplicity: Evaluating not only what to automate but also how to ensure sustainable support on the back end
• Performance: Harmonizing the perspectives of developers, operational support teams, and business owners to maximize overall value
• Experience: Identifying what alleviates team stress to prevent burnout and promote long-term success

IA Maturity Level: All & Various

Lines of Business Functional Focus: Business-Wide