Generative AI is a powerful form of intelligent automation technology that has the potential to significantly transform how organizations operate and how their workforce work, creating new opportunities for innovation, efficiency, and enhanced business opportunities and outcomes.

In this session, topics of discussion will include, yet will not be limited to:

• What is it and what are the different types of generative AI tools
• Potential use cases
• Exploring various generative AI tools, to align with potential functional areas, objectives, use cases, and program roll-out budgets
• Integrating generative AI tools with legacy systems – challenges and solutions

IA Maturity Level: Early Adoption & Various

Lines of Business Functional Focus: Technology, Operations & Business-Wide

An intelligent automation Center of Excellence (CoE) is a team of experts responsible for the planning, development, implementation, and maintenance of automation solutions within an organization. That said, an automation CoE can play a critical role in helping organizations achieve their various automation objectives. In this session, we'll dive into a real-world use case that demonstrates how to successful startup an impactful automation CoE, so it can in turn provide highly valuable automation programs to the business.

In this session, topics of discussion will include, yet will not be limited to:

• Defining the organization's overall and various automation strategies and roadmaps
• Identifying and prioritizing automation opportunities
• Selecting and implementing the right automation tools and technologies
• Training and upskilling employees on various automation tools and their use cases
• Measuring and optimizing the impact of automation
• Governance and oversight

IA Maturity Level: Early Adoption & Evolving

Lines of Business Functional Focus: GBS, Center of Excellence, Technology, Operations & Much More!