In the fast-paced environment of accounts payable (AP) customer service, efficiency is paramount. However, the inundation of emails to shared mailboxes has historically posed a significant challenge, creating bottlenecks and reducing the team's capacity to focus on their core responsibilities. The Cox Enterprises Intelligent Automation COE is helping the Enterprise AP Customer Service team tackle the inefficiency head-on. Join us to uncover how strategic advances in intelligent automation can be applied to your operations, ensuring that your customer service team can focus on what truly matters.

• Streamlining the ticketing process, enhancing response times and accuracy in addressing supplier & internal inquires.
• Share practical insights from training the communications mining model and use cases on applying the model
• Create categorized tickets to drive efficiency and productivity.