When building a business case for automation or AI investment, the temptation has always been to focus on cost-savings or productivity enhancements. However, this is only half the story. With many shared services now focusing on becoming value-adding Global Business Services the ability of AI to drive innovation, assist in more accurate decision making and enhance employee engagement, is becoming more apparent. This session delves into how you can understand and communicate the wider value proposition of IA and AI, focusing in on:
· From cost-savings to employee experience, how is IA changing organizations
· Communicating and capturing both the financial and non-financial benefits of IA
· Using AI to generate innovation in a hybrid environment
· Harnessing AI FOMO
Despite a multitude of intelligent automation offerings, in 2023 Robotics Process Automation (RPA) remains as the top technology invested in, by a mile. In fact, in SSON R&A’s State of the IA Market 2023, 58% of respondents cite RPA as their top investment priority, streets ahead of the second most coveted technology, process mining. We’ve been talking about RPA in shared services for at least 8 years, so now seems like a good opportunity to revisit its application and understand just what we have learned. In this session we’ll examine the use, success, and failures of RPA to assist you in your upcoming projects.