EMEA Focus Day - Tuesday, September 19th
9:30 am - 10:00 am
Journeying Towards Hyperautomation With Citizen Developers
Vincent Lacour -
GBS - Director & Global Process Lead - Digital Transformation,
Lexmark
Basic automation focuses on a specific task, however as you move forward to cognitive RPA and then hyper automation, the focus is much more on holistic business transformation. Lexmark are on this journey, looking at how they can capitalize on the cost savings they’ve created to start adding more value. In this session, GBS Digital Transformation Lead, Vincent Lacour talks us through their process, focusing on:
- From low-code/no-code to hyperautomation
- Developing and managing citizen developers
- The growing capabilities of smart automation and what it means for GBS
10:15 am - 10:45 am
Transformation With Purpose: Making Digitization Meaningful To People
Etienne Grisvard -
Head of TBS Experience,
Takeda Business Solutions
It is incredibly easy to get bogged down in the details of any digital transformation. Factors like deadlines, legacy systems and IT alignment can quickly confuse a project team and drain any excitement you had previously generated for the digitization. A confused workforce can’t see how they align with strategic objectives, or each other and determination gives way to frustration. That’s why communicating and re-asserting the purpose of your transformation is vital to its success. In this session we talk through how to go about that and make digitization meaningful to your people.
11:00 am - 11:30 am
Deliver In-App, Just-in-Time Training with Guided Automation
Sascha Steinberg -
Innovation-Manager and Digitization Expert,
Deutsche Telekom
Ryan Bazler - Senior Director, Product Marketing, Nintex
Juan Medina - Senior Solutions Engineer, Nintex
Guided robotic process automation (RPA) trains customer-facing representatives within the applications they use every day, in real-time when they need it. By delivering "in-app, just in time” training for contextualized support and upsell/cross-sell, organizations using Guided RPA have significantly reduced operational risk though slashed training time, elevated employee morale and retention, improved customer satisfaction, and increased sales revenue.
Join this session to:
· Understand the business risks of not automating your customer-facing processes
· Learn how to use guided RPA to benefit your organization’s training, selling, and customer service.
· Discover how Nintex customer Deutsche Telekom reduced operational risk with guided RPA to ensure contract compliance, successful credit checks and billing, and consistent customer communications and upsell.
· See an in-depth Nintex product demonstration of guided RPA capabilities
Sponsored by: Nintex
11:45 am - 12:30 pm
How To Embrace A “We Are All Digital” Ethos Through Citizen Developers & Low-Code Solutions
Cristina Duta -
Director of Intelligent Automation, Global Business Services,
AECOM
In 2023, the boundaries between IT and the business are rapidly diminishing. The truth is that now “we are all digital!.” The growth of low code/ no-code technology, increase in digitally skilled employees and use of technology in our personal lives, means that oftentimes your workforce are capable of supporting digitization in a much bigger way than before. This session discusses how to embrace a “we are all digital” concept throughout your workforce and what it can lead to.
· Using low-code/no-code and IA to offer new career paths and change people’s jobs
· Implementing a citizen development program
· Communicating and channeling digital skills to meet organizational objectives
12:45 pm - 1:30 pm
Intelligent Automation Trends, Benchmarks & Insights from Tom Bangemann, SSON Research & Analytics
Tom Bangemann -
Head of Data Development & Research,
SSON Research & Analytics
Over the past half a dozen years, SSOs have come to – initially, cautiously – experiment with and then enthusiastically embrace process automation technology. In the early days this took the form of robotic process automation (RPA), which served to knit together disparate tasks, acting as a band-aid to connect different systems or applications. Today, this trend has morphed into a sophisticated movement, embracing the concept of the “digital enterprise” as it drives smart automated solutions through “platform” thinking. Humans are taken out of workflows, and newly digital data is leveraged for both intelligence and machine learning.
During this session, attendees will:
- Receive the latest data and insights from SSON Research & Analytics' Intelligent Automation Global Survey & Report
- See how the World's Best GBS Organizations Perform in Adoption & Impact of Automation
- Explore current IA metrics and benchmark results
