Tom Bangemann

Head of Data Development & Research SSON Research & Analytics

Tom worked at Arthur Andersen for 9 years, and at The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting practice leadership. He is also a subject matter expert for GBS, benchmarking and KPI models.

Tom was a regular Board member of a publicly listed software company. He was also named “HR Superstar” by HRO Magazine 5 times between 2005-2019 and has mentoring and coaching experience up to the level of mentoring CHRO of 1bn listed company.

Tom has been a regular event speaker, chairman and panelist, and author. He has been voted onto SSON expert panels G6 Europe, G6 Australia, D6 Germany and C6 China. He was Chairman of the Arab Outsourcing event twice and chaired GBS events in China for 10 years. Tom received the award of "Thought Leader of the Year" from SSON in May 2010. He is also the founder of several GBS communities, and proactive supporter of new business setups.

EMEA Focus Day - Tuesday, September 19th

12:45 PM Intelligent Automation Trends, Benchmarks & Insights from Tom Bangemann, SSON Research & Analytics

Over the past half a dozen years, SSOs have come to – initially, cautiously – experiment with and then enthusiastically embrace process automation technology. In the early days this took the form of robotic process automation (RPA), which served to knit together disparate tasks, acting as a band-aid to connect different systems or applications. Today, this trend has morphed into a sophisticated movement, embracing the concept of the “digital enterprise” as it drives smart automated solutions through “platform” thinking. Humans are taken out of workflows, and newly digital data is leveraged for both intelligence and machine learning. 

During this session, attendees will: 

  • Receive the latest data and insights from SSON Research & Analytics' Intelligent Automation Global Survey & Report
  • See how the World's Best GBS Organizations Perform in Adoption & Impact of Automation
  • Explore current IA metrics and benchmark results