18th September 2024
9:00 am - 9:30 am
EST
Trends & Insights: Generative AI in Shared Services
Barbara Hodge -
Global Editor & Principal Analyst,
SSON Research & Analytics
Everyone is talking about GenAI, but few yet understand how to harness its potential for sustainable impact in SSO/GBS. That is why SSON Research & Analytics recently conducted a survey to dive into the nitty-gritty of how GenAI can genuinely transform your shared services and GBS operations. Join this session and learn how to:
- Separate fact from fiction
- Recognize the smart use cases
- Learn about the foundational elements of ethics in AI
- Capitalize on knowledge management opportunity
- Get early KPIs for measuring AI's Success
9:45 am - 10:15 am
EST
Navigating The FOW: Strategies For Adapting To Rapid Technological Advancements
Jacquie Zygmund -
Director HR Technology,
The Hershey Company
As technology continues to evolve at an unprecedented pace, business leaders are faced with the challenge of ensuring their organizations remain agile and adaptable in the ever-changing landscape of work. This session will delve into the latest technological trends impacting the workplace, including AI, automation, and remote collaboration tools. Our expert speaker Jacquie Zygmund will discuss practical steps you can deploy with your workforce to adapt to the rapid pace of change and fully embrace these new solutions.
10:30 am - 11:00 am
EST
Generative AI Made Simple
Anat Markus -
Head of Global Business Services,
AkzoNobel
This session details how Akzo Nobel GBS are making use of Generative AI within service delivery to improve customer experience, employee satisfaction and the ability to self-service. GBS leader, Anat Markus, explains how they envisioned and implemented their AI chat-bot Xara and what were the results. She also details the key factors that made it a successful use-case and plans for Generative AI in the future.
