17th September 2024

AI-driven operations and Agentic AI are redefining today’s operational landscape. Learn to navigate common pitfalls, identify high-impact/low-risk Gen AI initiatives, and seamlessly integrate them into your processes. Uncover the pivotal roles of process intelligence and digital twins in mitigating risks and driving value while exploring best practices for ethical AI, data-driven optimization, and effective change management inspired by real-world success stories.

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We all know that there is incredibly opportunity within Generative AI, but perceived issues or unknowns are preventing many from implementing it. In this panel we discuss the problems with Gen AI, identify which are just myths and look at how to solve the others. Including:  

• Tackling Gen AI’s problem with hallucinations and misinformation  
• Does Generative AI risk exposing your data?  
• How do we know Gen AI will make the correct decision? 

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Master data records and the processes we use to create and manage them are complex. They can have hundreds of data objects, involve multiple departments and compete with other priorities, all in the course of normal business. These struggles are often compounded by slow, error-prone manual data management and legacy systems that are not equipped to keep up with the pace of change in today’s dynamic marketplace. Adopting a flexible, scalable automation platform can help mitigate many of these risks and drive significant efficiency gains. This session is about simplifying the complexities of master data processes through mindful automation: 

• Choosing the right automation platform that works across the most processes 
• Adopting a hyperautomation strategy that expands automation quickly and without disruptions 
• Measuring the value of automating various processes 

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In today’s fast-paced digital world, customer expectations are evolving rapidly, driving organizations to rethink their approach to customer experience (CX). Join us for an insightful webinar as we explore the transformative journey of CX, from traditional models to cutting-edge innovations.

Key Topics Include:

1. From Agent-Assisted to AI-Powered Self-Service: Discover how the shift from relying on human agents to leveraging AI-driven self-service solutions is reshaping customer interactions. We will delve into the benefits of AI in enhancing efficiency, accuracy, and customer satisfaction
2. From Reactive to Proactive: Learn how modern CX strategies are evolving from a reactive approach to a proactive mindset. We will review the tools and capabilities that enable businesses to anticipate customer needs and deliver personalized experiences before issues arise.
3. From Stressed-Out Agents to AI-Supported CX Superstars: Explore how AI support systems are alleviating stress for agents, enabling them to excel in their roles and focus on delivering exceptional service.

Join us to gain valuable insights into these pivotal shifts in CX and discover how your organization can harness the power of AI and proactive strategies to elevate customer experiences and empower your team.

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