Anat Markus

This session details how Akzo Nobel GBS are making use of Generative AI within service delivery to improve customer experience, employee satisfaction and the ability to self-service.  GBS leader, Anat Markus, explains how they envisioned and implemented their AI chat-bot Xara and what were the results. She also details the key factors that made it a successful use-case and plans for Generative AI in the future.