Barbara Hodge

Everyone is talking about GenAI, but few yet understand how to harness its potential for sustainable impact in SSO/GBS. That is why SSON Research & Analytics recently conducted a survey to dive into the nitty-gritty of how GenAI can genuinely transform your shared services and GBS operations. Join this session and learn how to:   

• Separate fact from fiction   
• Recognize the smart use cases  
• Learn about the foundational elements of ethics in AI  
• Capitalize on knowledge management opportunity   
• Get early KPIs for measuring AI's Success