Jean-Luc Ferraton
Chief HR Officer
Intrum
Check out the incredible speaker line-up to see who will be joining Jean-Luc.
Download The Latest AgendaConference Day One
Tuesday, November 19th, 2019
1:15 PM Successful cultural change management: day-to-day practice
- Creating a vision for change and allowing empathy to take centre-stage in the pursuit of workforce buy-in
- Effectively measuring current cultural characteristics in order to identify the gaps between what is and what needs to be
- Change management in times of uncertainty, disruption and digital transformation: key success factors
3:30 PM IDG F: Collaborating to overcome the “silo mentality”
Multiple internal and external specialists in your initiative means risk and uncertainty. How do you get them to collaborate and deliver strategic outcomes?
- The behaviours and mindsets that needs to shift in order to achieve operational synergy
- Constructing and upholding an aligned, universal vision with customer experience as the primary objective
- Enabling cross-functional focus through operational innovation with flat organisational structures
- Making project data transparent