Are you ready to achieve excellence in 2025?

Continuous improvement is truly a cornerstone of shared services; but it is no longer just about cost arbitrage. Shared services are evolving beyond cost savings to drive real value creation—and becoming true strategic partners. But building a culture of continuous improvement isn’t without challenges. Continuous improvement is a notoriously broad concept, so taking action can be difficult. From managing tight budgets to aligning with business goals, overcoming resistance to change, staying customer-centric, and avoiding short-term thinking, the roadblocks are real.

Join us for the 2025 edition of SSON Digital's biggest event of 2024 to tackle these challenges head-on. Learn actionable strategies to transform operational excellence from concept to reality and take your process improvement initiatives to the next level.

Don't just imagine progress—make it happen. Register now to turn challenges into opportunities and position your shared services team as a powerhouse of innovation and value.

Key Topics: 

    • People-Centric Continuous Improvement: Elevating Employee Experience and Customer Experience.
    • Strategically leveraging technology for Process Improvement: Low-code tools, AI, and Digital Dashboards.
    • Process Improvement in the Age of AI: Moving from the theoretical to the practical in AI implementation.
    • Tackling Key Continuous Improvement Challenges: Such as data quality, change management, and stakeholder buy-in.


Don't miss out on the chance to put your organization on the path to success. Register Now to Secure Your Spot!



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    Previous Thought Leaders

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    18-19 FEBRUARY 2025 (EST)

    Tuesday 18th

    9:00 am - 9:45 am

    Leading the Charge: How to Master Change Leadership for Continuous Improvement

    10:00 am - 10:30 am

    AI-Powered Process Improvement: Overcoming 5 Implementation Hurdles for Success

    10:45 am - 11:15 am

    Pick the High-Value Fruit: Building an Operating Model for Lasting Process Excellence

    Wednesday 19th

    9:00 am - 9:30 am

    Fast-Tracking Transformation: Harnessing Low-Code Solutions for Award Winning Processes

    9:45 am - 10:15 am

    The 30-Minute Guide to Implementing a People-Centric Digital Dashboard

    View Agenda

    How do I join the online conference?

    Register above using the form and your login will be emailed to you a week before the event. Your session access links and final agenda will be emailed to you one week prior to the conference.

    How much does it cost to attend?

    The Continuous Improvement Digital Summit is completely free to attend.

    Where is it located?

    This is an online conference, which means that it can be accessed anywhere in the world through a desktop, laptop, mobile device or tablet.  Audio and presentation viewing is accessed through an internet connection.

    Can I access the slides post-event?

    All presentations will be available after the conference via the on-demand recording link.   When presenters have also approved for their slides to be available for download they will be made available in the Resource List folder inside the session and also in the digital gift bag post-event.

    In Partnership With :

    Shared Services

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