Ana Flávia Cavagnoli

Business Transformation Johnson & Johnson

Ana is a seasoned Transformational and Customer Experience Leader With over 20 years of experience fostering a culture of continuous improvement by implementing strategies, leading teams, and providing training, workshops and mentorships. Ana has a track record of consistently delivering positive results in dynamic, technical, and competitive global markets. As a Customer Experience Strategist and Mentor at Johnson and Johnson, Ana guided squads, technical, and business leaders in product strategies. At Schindler Elevators Corporation, some of her key accomplishments include leading the transition of 26 offices to a people-centric model, spearheading global thought leadership to drive employee engagement, and collaborating with teams to enable effective implementation of customer experience with outcomes measurement for loyalty, retention, and growth.