Haris Khan

In the evolving landscape of shared services, the focus has shifted from mere cost-cutting and standardization to delivering innovation and strategic value. According to SSON’s 2024 State of the Industry Survey, effectiveness as a strategic target has risen by 31%, reflecting the growing recognition of shared services as a key driver of enterprise success.

As the role of shared services continues to evolve, so must the approach to process improvement. The familiar advice to "tackle the low-hanging fruit first" can be a double-edged sword. While addressing quick wins may encourage initial buy-in for transformation projects, over-reliance can inadvertently brand your organization as a ‘low-end, transactional process shop.’ This makes it far more difficult to tackle high-value, complex processes, turning what should be transformative progress into an uphill battle.

To overcome this challenge and establish a foundation for sustained improvement, equip yourself with industry leaders’ expert insights, as we discuss:

1. The Power of a Transformation Center of Excellence (CoE)
2. Balancing Centralized Governance & Decentralized Ownership
3. How to Implement a Scalable Operating Model
4. Prioritizing Metrics that Highlight Value, Not Just Efficiency

With these strategies, your organization can tackle transformative opportunities, positioning the SSC as a critical enabler of enterprise growth.