An innovative, dynamic and driven leader with 15+ years of experience in the medical device industry. Held multiple global leadership roles in SCM, Operations, Finance and Corporate functions based in Europe and Asia. Has a proven track record of successfully leading turnarounds and transformations, from strategic planning to execution. Through intercultural change management, process excellence, and cross-functional, result-oriented partnerships, demonstrated success in building top-performing teams in over 20 counties
2025 Agenda: Day Two
10:30 AM Achieving Excellence in O2C: SSON Business Transformation Impact Award 2024
Discover how Smith + Nephew achieved $39m in working capital improvement and a 38% increase in customer satisfaction in just one year.
In the highly competitive landscape of global healthcare, Smith+Nephew’s O2C Excellence Program has become a gold standard in process transformation. By integrating Lean Six Sigma methodologies, robust change management, and cutting-edge technology, this initiative revolutionized the company’s O2C process and ultimately won SSON's Business Transformation Impact Award 2024.
Join us as a true thought leader in process improvement discusses:
- Process Innovation: Learn how the program leveraged over 200 improvement ideas and unified global operations through targeted workstreams.
- Continuous Improvement Best Practices: Discover how structured methodologies such as Lean Six Sigma and data-driven governance were instrumental.
- Customer-Centric Transformation: See how transitioning from anecdotal feedback to systematic customer satisfaction measurement impacted the process.
- Overcoming Challenges: Explore real-world strategies for addressing resistance, resource constraints, and IT complexity during large-scale transformation efforts.
This session is an opportunity to dive into the mechanics of a transformative journey that not only delivered results but also laid the groundwork for continuous, scalable improvement. Experience how Smith+Nephew achieved excellence by aligning operational improvements with its mission to create a positive global impact: Life Unlimited.
In Partnership With :
©2025 IQPC. All rights reserved.
