In SSON’s 2022 State of Industry survey to uncover the latest European GBS & shared services trends, 80% of respondents report that end-to-end process integration is a top priority for shared services this year. In order to accomplish this across key focus areas like Procure-to-Pay, Order-to-Cash and Record-to-Report and End-to-End automation in general, tools like Business Process Management (BPM) and process/task mining are crucial to their mapping, analysis, and automation.
However, these sophisticated tools are high-investment solutions that require enterprise-level preparation before they’re purchased. SSOs agree, and they’ve been selective in their application. Discovery/mining has the highest adoption rate in procurement (50%) and supplier management (45%), but not in Procure-to-Pay (36%), Order-to-Cash (23%) or Record-to-Report (21%).
From May 10-11 join thought leaders, solutions providers, and attendees across Europe to discuss how SSOs and GBS ensure their top priority processes are ready for process tools like BPM and Process mining in order to achieve E2E automation.