When automation programs under an organization, and/or its various functional areas mature, there are several natural next steps an organization can go with their highly mature automation programs so to ensure continued program growth and increased business outcomes. One of the many options is to optimize existing automation programs and tech stacks, by integrating and layering other automation programs, RPA, and generative AI with legacy systems and vice versa. By doing so, mature automation programs can provide hyper-enhanced business value to the organization.

In this session, topics of discussion will include, yet will not be limited to:

• Integrating IA and generative AI for scaling up a wide array of automation initiatives
• Infusing legacy systems with new-age capabilities to drive innovation and operational efficiency
• Data governance, quality, optimization
• Leveraging historical data within modern AI frameworks
• Challenges and potential solutions associated with integrating new technologies with existing infrastructures

Continuation of BENCHMARKING ROUNDTABLE DISCUSSION: DRIVING AUTOMATION EVOLUTION BY INTERGRATING AUTOMATION PROGRAMS WITH LEGACY SYSTEMS

Change often triggers apprehension, as the unknown can be unsettling for most individuals. Similarly, when introducing automation to employees' daily work lives, the fear of change can arise, stemming from concerns about altered job roles, processes, uncertainties about adapting to new technologies, and of course the biggest fear, and that is, automation taking over people’s jobs and their ability to earn an income – all which are very valid concerns. That said, cultivating a work culture and change management initiatives that empowers employees to embrace automation must be a top priority for all automation programs, so to increase automation program roll out success.

In this session, topics of discussion will include, yet will not be limited to:

• Your role in shaping a culture that embraces change and innovation, fostering an environment ripe for IA integration
• Strategies to encourage collaboration and cross-functional teamwork, enhancing automation adoption and solution ideation
• Training and upskilling programs that increase automation adoption, UX, and usage
• Developing a work culture that celebrates innovation and encourages the exploration of new automation applications and solutions – most notably generative AI